Over the last century many things have changed for the better.  Topping the list would probably be the examples of travel and medical improvements.  Not often does major improvements in hardware shopping ever come to mind. 

Today the hardware industry is dominated by the big box chains and the mega “We Must Sell” everything discount stores.  Many shoppers of these depots are expecting the absolute lowest roll-back prices all because they offer a lot of glitter.

Contrary to popular belief, these giant chains do not offer the absolute lowest prices.  Rarely, if ever, do you find an associate of these warehouse stores who actually know hardware.  So do you really save time and money?   Why do they appeal to today’s shoppers?  At Newbern Hardware we believe it is because you have not come into our store..

At Newbern Hardware we pride ourselves on personal satisfaction from the time you first enter our store or log onto our website.  Yes, we must admit, it is important to maximize the number of sales per hour,  however, this is not our main goal.  We realize your satisfaction is the key to our long term success.  Keeping this in perspective on a daily basis is our number one goal.  We fully understand our ability to deliver the best product for the lowest available price is paramount to your satisfaction.  We will not sacrifice our customer service just to achieve numbers.